Pricing Contract

This agreement is entered into between DOTS Mobile Estimates (hereinafter referred to as the "Service Provider") and the undersigned repair facility or client (hereinafter referred to as the "Client").

The Service Provider agrees to provide automotive administrative and claim support services including but not limited to:

• Insurance-compliant repair estimate writing
• OEM procedure research and documentation
• Pre- and post-repair scanning
• ADAS calibration documentation
• Supplement identification and management
• Rental reimbursement support
• Total loss assistance and negotiation
• Storage fee documentation
• Administrative support for repair facilities
• Legal documentation assistance
• Recovery of unpaid or overlooked supplements

Services are offered in the following packages:

• Starter Package — Pre- and post-scanning, ADAS calibrations, and safety verification procedures
• Premium Package — Complete claim management, supplement recovery, and full operational support
• Business Recovery Package — Designed to help struggling shops regain stability and long-term growth

Custom service arrangements may be negotiated in writing between both parties.

All estimates produced by the Service Provider will be:

• Written in compliance with applicable insurance guidelines
• Supported by OEM repair procedures where applicable
• Documented with proper labor times, parts pricing, and administrative operations
• Prepared with accuracy and legal defensibility as the primary standard

The Service Provider will identify and document all missed operations, incomplete payments, and claim discrepancies. Supplement recovery services extend to files dating back as far as seven (7) years through our legal and administrative support departments.

The Service Provider offers specialized total loss vehicle retention services. Using cross-comparison analysis and OEM research, the Service Provider will negotiate with insurance carriers on older vehicles to retain them in repairable amounts where feasible. Results are not guaranteed and are subject to insurance carrier decisions.

The Client agrees to:

• Provide accurate and complete vehicle and claim information
• Authorize the Service Provider to act on their behalf for claim documentation
• Communicate promptly regarding any changes to claim status
• Not begin repairs on insurance claims prior to written or documented approval
• Maintain proper documentation as directed by the Service Provider

The Service Provider will make reasonable efforts to deliver estimates and documentation in a timely manner. Standard turnaround times will be communicated at the time of service engagement. Rush services may be available upon request and may incur additional fees.

The Service Provider will provide reasonable revisions to estimates and documents based on new information provided by the Client or changes in claim circumstances. Revisions requested due to inaccurate information provided by the Client may be subject to additional fees.

All communications between the Service Provider and the Client shall be conducted professionally and in a timely manner. The Service Provider operates around the clock and will respond to urgent matters as promptly as possible. Primary communication channels include phone, email, and written documentation.

Service fees are structured as follows:

• Flat-rate fees apply to specific services as agreed upon in writing
• Percentage-based fees apply to supplement recovery and claim management services
• Percentage-based fees are calculated on the final paid claim amount or invoice value
• All fees will be disclosed prior to service commencement
• Custom pricing arrangements may be negotiated for high-volume clients

Invoices will be issued upon completion of services or at agreed billing intervals. All invoices are due upon receipt unless otherwise agreed in writing. The Service Provider reserves the right to withhold documentation pending payment of outstanding invoices.

Administrative handling fees may be applied by the Service Provider for administrative handling and compliance purposes. These fees will be disclosed in advance and included in the service agreement.

Service Provider acts solely as a third-party administrative and claim support service.

The Service Provider is not responsible for:

• Insurance claim denials
• Work started prior to insurance approval
• Incomplete or inaccurate information provided by the Client
• Insurance carrier delays or coverage limitations

All services are billed per vehicle unless otherwise agreed upon in writing.

Percentage-based services will be calculated based on the final paid claim amount or invoice value.

Failure to submit payment may result in:

• Suspension of services
• Administrative penalties
• Collection procedures if necessary

All claim data, insurance information, customer details, and business processes handled by the Service Provider are strictly confidential.

Both parties agree not to disclose sensitive information obtained through this agreement.